Refund and returns policy
Last updated 6 November 2026
Custom products
Photobooks are printed to order from your own photos and cannot be resold. We do not accept returns or give refunds for a change of mind, or for errors in photos or text that you approved before ordering.
Cancelling an order
You can cancel for a full refund until production starts. Contact us with your order number as soon as possible. Once production has started, an order cannot be cancelled.
Damaged, faulty, or incorrect orders
If your order arrives damaged, has a printing or binding fault, or is not what you ordered, contact us within 14 days of delivery with your order number. We may ask for photos of the problem. We will print a replacement at no cost or refund the amount you paid.
Orders that do not arrive
We guarantee safe delivery. If your order is lost before it reaches you, we refund the amount you paid.
How refunds are paid
Approved refunds are returned to the original payment method. The time the money takes to reach you depends on your bank or payment provider.
Other services
Film development, printing, print supply, and logistics are quoted individually. Any refund terms for that work are confirmed in your quote before work starts.
Contact
To request a cancellation, replacement, or refund, use our contact page or call 0784161393.